Cancellation & Refund Policy

You can ask to cancel an order from your order page while it is waiting for payment, under payment review, waiting for a shipping quote, or confirmed and not yet being processed.

Once we start processing an order it can no longer be cancelled online. Please contact us and we will see what is possible.

We review every cancellation request.

You can ask to return items from a delivered order within 7 days of delivery. Open the order from your account, choose the items and tell us why.

We review each request.

You can ask for a replacement of items from a delivered order within 30 days of delivery. Open the order from your account and choose the items.

We review each request. An approved replacement is sent as a new order at no charge.

Refunds are made by us directly, for the amount you actually paid. A refund shows as pending on your order until we have made the transfer, and is then marked complete.

A refund can never be more than you paid, less any refunds already made.

If you are unsure whether an order can be cancelled or returned, use the contact details on the Contact page.