Legal
Privacy Policy
What information House of Survi collects when you use this website, and how it is used.
What this covers
This policy covers this website: browsing, creating an account and placing orders.
Information we collect
- Account: your email address and password, or the email and basic profile details Google shares if you choose to sign in with Google.
- Profile: your name and mobile number.
- Addresses you save for delivery.
- Orders: the items, amounts, delivery address and status.
- Payments: the UPI payment reference you enter and our record of whether the payment was received.
- Requests: cancellation, return, replacement and refund requests and records.
- Anything you send us when you contact us.
How we use it
We use this information to create and secure your account, to take, pay for, deliver and support your orders, to check UPI payments, to handle cancellations, returns and refunds, and to reply when you contact us.
Payments
You pay by UPI to the UPI ID shown on your order. We do not collect card details on this website.
Services that help run the site
We use these services to run the website: Supabase for the database and sign-in, Cloudflare to deliver the site and its images, an email delivery service to send account emails such as sign-up confirmation and password reset, and Google when you choose to sign in with Google. They handle data on our behalf for these purposes.
Cookies and local storage
This website has no analytics or advertising trackers and does not set advertising or analytics cookies.
To keep you signed in and to make pages load faster, your browser stores a sign-in session and small copies of public store content (such as products, settings and page text) in its local storage. You can clear this in your browser settings; clearing it signs you out.
Your choices
You can update your profile details and saved addresses in your account. To ask us to correct or delete other information, contact us. We may need to keep order and payment records.
Changes and questions
If we change this policy, the new version will be on this page. For questions, use the contact details on the Contact page.
